Health Technician (Optician)

Department of Veterans Affairs

The Dayton VA Medical Center's Surgical Service- Eye Care is recruiting for a well-qualified Health Technician (Optician), responsible for ophthalmic dispensing and optical services for Veterans; supporting the eye-care team by translating prescriptions into accurately measured, ordered, verified, fitted, adjusted, and repaired eyewear. Work is primarily in the Medical Center optical and eye-care settings and Community Based Outpatient Clinics, inpatient areas, or other VA locations.

• The primary purpose of the position is to independently provide direct optical services that promote safe, accurate, timely, and patient-centered vision care. The employee performs complex ophthalmic measurements; assists Veterans with frame and lens selection within VA eligibility and benefit parameters; places and tracks eyewear orders; verifies completed eyewear against prescriptions and applicable tolerances; performs dispensing, adjustment, troubleshooting, and repair; documents services in the electronic health record; and coordinates with VA staff, Prosthetics, optical fabrication laboratories, vendors, and other stakeholders to resolve problems affecting eyewear delivery. The work requires extensive practical knowledge of ophthalmic optics, spectacle lens design and materials, frame construction and fitting, optical measurement techniques, prescription interpretation, optical tools and equipment, patient communication, infection prevention, and VA optical processes. The employee independently resolves most routine and non-routine optical dispensing problems, recognizes when visual complaints or clinical findings require referral to an optometrist or ophthalmologist, and uses sound judgment to ensure Veterans receive eyewear that is accurate, comfortable, functional, and consistent with the authorized prescription and benefit. Duties include, but are not limited to: Interprets spectacle prescriptions, including sphere, cylinder, axis, prism, add power, and lens-design requirements. Obtains and documents pupillary distances, optical-center measurements, segment/progressive fitting heights, frame dimensions, and other fitting measurements. Uses lensometry and other optical devices to verify completed eyewear against the prescription, optical tolerances, and frame/lens condition before dispensing. Reviews eyewear orders for accurate prescription information, measurements, frame selection, and fabrication specifications before submission. Maintains accurate, timely electronic health record documentation of measurements, orders, dispensing, adjustments, repairs, and patient education. Performs quality checks on eyewear and optical processes; identifies recurring measurement, ordering, fabrication, or fitting discrepancies for corrective action. Educates Veterans on authorized frame and lens options, adaptation, proper eyewear use, cleaning, care, and when to return for follow up. Communicates professionally with Veterans regarding eyewear status, pickup, delays, remakes, repairs, eligibility-related questions, and next steps. Coordinates with eye-care providers, Prosthetics, laboratories, vendors, and support staff to resolve order, fabrication, delivery, repair, and replacement issues. Fits, aligns, adjusts, and repairs spectacles to correct comfort, stability, and optical-alignment problems using appropriate tools and techniques. Troubleshoots complaints involving blur, distortion, adaptation difficulty, poor fit, prescription discrepancies, or fabrication defects; selects appropriate correction, remeasurement, repair, or remake. Recognizes complaints inconsistent with routine optical problems and promptly refers Veterans to an optometrist, ophthalmologist, or appropriate clinical staff under local procedures. Travel from 25% to 75%, depending on actual position placement (please see below under 'Work Schedule'). Travel will be to the Richmond IN, the Lima OH, the Springfield OH, and the Middletown OH Community Based Outpatient Clinics (CBOCs). Promotion Potential: This position is at the full performance level. Work Schedule: Monday through Friday. This announcement includes six positions: five full-time positions, and one part-time position. The five full-time positions are scheduled for 40 hours per week. Tours of duty will be established based on operational and patient-care needs and may be either 7:30 a.m. to 4:00 p.m. or 8:30 a.m. to 5:00 p.m., with a 30-minute unpaid lunch period. The part-time position is scheduled for 20 hours per week, with a variable tour of duty based on operational needs. Work may be scheduled Monday through Friday, no more than three days per week, with start and end times falling between 7:30 a.m. and 5:00 p.m. Travel: Travel to VA Community Based Outpatient Clinics (CBOCs) is required. Four of the full-time positions may require up to 25% travel. One full-time position and the part-time position may require up to 75% travel. Specific work locations, tours of duty, and travel requirements will be determined based on the needs of the service. Virtual: This is not a virtual position. Position Description/PD#: Health Technician (Optician)/PD94086A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized

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